1. What if I do not see the product I am looking for?
We carry many different products from a vast list of suppliers; we are unable to display all of them on our site. If you are looking for a specific item or product(s) from a particular manufacture that is not displayed, please e-mail, call or fax us and we may have or can get the product(s) you are looking for.
2. How do I place an order?
MJ’S 911 store allows for many ways of accepting your order.
• You can place your order on the website through a secure shopping cart and check out system.
• You may print out an order form, fill it out and either fax it in with a credit card or mail it in with payment.
• You may e-mail your order to orders@mjs911.com
• You may also call in your order at 908-852-8227 or 908-246-6090.
3. Is my information secure?
You can trust doing business with MJ’S 911 Store. Your security and protection of your personal information, credit card and other sensitive information is encrypted by the use of an SSL certificate (Security Socket Layer). The security protection features are automatic.
• MJ’S protects all information of our customers. More information on our privacy policies is available under Terms, Conditions & Policies.
4. How do I know that my order was placed?
You should receive a confirmation e-mail or phone call from us for all orders within in 24 hours of placing any order. You may call or e-mail us to confirm order processing at 908-852-8227, 908-246-6090 or orders@mjs911.com.
5. Do I have to order on-line?
MJ’S 911 store allows for many ways of accepting your order.
• You can place your order on the website through a secure shopping cart and check out system.
• You may print out an order form, fill it out and either fax it in with a credit card or mail it in with payment.
• You may e-mail your order to orders@mjs911.com
• You may also call in your order at 908-852-8227 or 908-246-6090.
6. How do I change my order?
If you need to make any changes to your order, please contact us immediately at 908-246-6090 or 908-852-8227.
7. Can my order be delivered to a P.O. Box?
We ship via UPS, FedEx or similar carrier. These carriers cannot deliver to a P.O. Box, so please include a physical delivery address in your order.
8. Can my order be delivered to an international address?
Most of our products are only available within the U.S.; select items can be shipped outside the U.S.
• Contact us, since this has to be worked out in advanced.
• $100.00 minimum is required for any order shipped outside the U.S. (Except U.S. Military).
• Additional charges for shipping and handling may be charged.
• You may also incur fees or charges for insurance, customs or other processing fees.
• You may experience an extended delivery time.
• APO’s and FPO’s are considered international orders.
• Shipping & Handling is charged based on weight.
9. Do I have to pay sales tax?
MJ’S 911 Store is required by law to collect the applicable sales tax on any orders originating and/or shipping out to any location within New Jersey. For more information please review our sales tax policy under shipping & payment.
• Customers or agencies that are tax exempt, state law requires MJ’S to have a signed tax exemption or resale certificate on file.
• If we have charged sales tax to you or your agency and you have a tax exempt or resale certificate on file with us, please contact us so we can correct this immediately. contact@mjs911.com.
10. If an item in my order is on backorder, what will my shipping charges be?
Charges for shipping are calculated based on your total order; the total weight and location are used in the shipping calculation. If your order contains multiple products that are shipped separately, each shipment contains shipping and handling charge that is proportional to that particular package. By adding together any/or all the individual shipping and handling charges, the total will equal the original quoted price.
11. What is your return policy?
MJ’S 911 Store maintains a full 3 month return policy. All products that are unopened, unused and are not a custom order may be returned for a full refund minus original shipping and handling fees within 30 days of receipt.
• For more information on returns or refunds please review our complete return policy.
12. Do I need a prescription or physician authorization for my order?
If it is required by Federal, state or local laws the answer is yes. For some select items a physician authorization and/or a prescription may be required. Please e-mail or call to find out if a prescription is required. orders@mjs911.com, 908-246-6096 or 908-852-8227.
13. Can I get a sample?
Unfortunately, we get requests for samples on a regular basis; therefore can not keep offering our competitive pricing if we had to make up for all these free products.
14. What if MJ’S is not the lowest priced?
MJ’S 911 Store prides itself on being your supplier of emergency services equipment, supplies and gear. We work very hard to offer you competitive pricing and products of the highest quality from brand name manufactures. Please remember, by ordering from us, we guarantee you 100% customer satisfaction and 1st class customer service! If you have an official coupon or written quote from another supplier, we may be able to work with you on the price.
15. How do I check on the status of my order?
MJ’S 911 Store will contact you via e-mail with any information regarding the status of your order or any other available information. If a problem with your order should arise a representative from MJ’S 911 Store will contact you with any issues. You will also be contacted if your order or portion of your order is back-ordered or unavailable.
You may contact MJ’S 911 Store via e-mail, phone or fax if you have any further questions or concerns at orders@mjs911.com , 908-852-8227 or Fax 866-941-6740.
